location

Remote from your quiet home office workspace.

days

We’re hiring for a weekend role with occasional weeknight coverage. The position requires 3–4 weekend shifts each month plus one weeknight shift per week. Additional fill-in opportunities may be available when other hosts are on vacation or unavailable.

hours

Weekend shifts run 9am–9pm, while weeknight shifts are 4pm–9pm. Keep in mind we are on Arizona Mountain time. We do not observe daylight savings, so our time zone remains MT year round. If you are not in Arizona, the time change will shift for you halfway through the year.

Each shift includes some required tasks, but most of the role is about responding to guest questions, handling new bookings, and addressing any issues that pop up. Weekends are full days with ongoing operations, while weeknights are lighter since most of the day’s maintenance and operations has already been completed. Some shifts will feel fast-paced and busy, while others are calm and quiet. This may morph over time as we continue to grow!

RESPONSIBILITIES

• Guest Communication & Hospitality

  • Act as the first point of contact for guests before, during, and after their stay.

  • Answer questions promptly, resolve concerns, and ensure guests feel supported and welcomed.

  • Uphold the Mostess voice of each property to deliver a personalized experience.

• Daily Operations

  • Monitor reservations, check-ins, and check-outs.

  • Coordinate with cleaning teams, inspectors, and vendors to ensure homes are guest-ready.

  • Track issues, report maintenance needs, and follow up until resolved.

• Quality Control

  • Identify and resolve small issues quickly, escalating larger ones to the right team members.

Skills & Qualities

• Excellent written and verbal communication.

• Highly organized, with strong attention to detail.

• Problem-solver who can think on their feet.

• Tech-savvy, though we will train you on how to use each platform and software we use.

• Hospitality mindset—friendly, professional, and always aiming to exceed guest expectations.

• Flexible and reliable—available to respond quickly when guests or team members need support.

• Independent but also a strong team player.

• Comfortable balancing multiple priorities in a fast-moving environment.

• Hospitality mindset with the ability to diffuse tension, reassure guests, and ensure a positive experience even when challenges arise.

TRAINING

All training is fully provided and paid. You’ll be equipped with:

• Short-term rental safety certification so you know how to keep homes guest-ready and safe.

• Hands-on training with our operations app so you can confidently schedule, complete and track tasks being performed across our collection of homes.

• How to use Airbnb, VRBO and Direct booking platforms effectively.

GROWTH OPPORTUNITIES

While the core role is focused on hosting, there may be opportunities to take on extra duties as you become more familiar with the company and the short-term rental industry. Many of our hosts choose to expand their role over time. Examples in the past have been maintaining and updating Airbnb listings, bookkeeping and marketing.

We’re a growing small business that’s constantly evolving—new homes are being set up, positions are being added, and roles often expand. Anything is possible as we grow, but additional responsibilities are flexible and not required or guaranteed.